SERVICES
PAX
CABIN
RAMP
SECURITY
PRM
VIP & REP
CARGO
We understand the significance in providing the very best and detailed personal service with each & every customer.
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Professionally uniformed & well-trained agents.
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Essential customer service skills to satisfy the needs of some of the world's most prominent guests.
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Multi-cultural and provide services in native tongue and extend accepted cultural practices.
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Understanding that each passenger has their very specific needs and finding a way to meet those needs is the foundation for customer service excellence.
PASSENGER
SERVICES (PAX)
CABIN
GROOMING
With modern aircraft now traveling in excess of 8,000 miles / 12,000 km, it is important that aircraft cabins are properly maintained and well-stocked for such long flights.
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Removal of garbage and debris.
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Restocking of lavatories, cabin and service areas.
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Approved International Garbage removal programs to accommodate flights from worldwide origins.
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Uniformed agents providing services that continually strive for professionalism.
On-time departures begin with safe, efficient handling of the aircraft on the ground.
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Well-trained team of agents providing services at our locations that include ground ops.
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Modern and well-maintained equipment to handle appropriate commercial aircraft operations.
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Electrification efforts to support sustainability.
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Combination of trained professionals operating safe modern equipment equate to an unparalleled safety and on-time performance record.
RAMP &
EQUIPMENT
We have properly trained and certified agents to conduct a multitude of security tasks at all our stations.
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We ensure compliance with the diverse regulatory airline operations standards.
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We work closely with transportation, law enforcement and intelligence communities to uphold the standard for excellence in transportation security.
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Certified agents to conduct secure Flight and API data processing, passenger, baggage and cargo screening, aircraft search and credential verification.
SECURITY
SERVICES
Our stations that provide special services for persons of reduced mobility have agents available to suit the extended needs of passengers such as wheelchair access.​
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Friendly service, caring and approachable, service for loved ones young and old, that just may need a helping hand.
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Our chairs are equipped with the latest in ergonomics and comfort.
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Staxi and aisle chairs for efficient PRM services.
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Agents are professionally uniformed to be easily identifiable in providing assistance.
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Agents receive specialized training in meeting the needs of the traveling public.
SPECIAL
SERVICES (PRM)
VIP SERVICES & REPRESENTATION
When your flights call for special handling or that VIP experience, our trained individuals provide personal service to meet the needs of your clients. Our staff is well-trained and have experience with special charters such as professional sports teams, heads of state and VIP passengers with discreet needs/requirements.
Representation:
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Experienced aviation management professionals.
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Short-term individual charter representation.
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Long-term station operations management.
CARGO
OPERATIONS
Freight operations are a large part of the aviation industry, therefore we are ready and capable to handle cargo ops at many of our stations.
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Ready to handle cargo at any of our stations with a ramp ops presence.
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​Operating with long-time partners or short-notice arrivals.​
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At some stations, we are the only ground handler with widebody support.
